Question 1

How long does it take to get approved?

Accepted Answer

Most applications are approved within 24-48 hours. High-risk businesses may require additional review time, but our team works to expedite the process whenever possible.

Question 2

What types of businesses do you support?

Accepted Answer

We support a wide range of businesses including retail stores, e-commerce, professional services, restaurants, healthcare, nonprofits, and high-risk industries. Our solutions are tailored to meet the specific needs of each sector.

Question 3

What pricing model do you use?

Accepted Answer

We use interchange-plus pricing, which provides complete transparency by separating card network fees from our markup. This ensures you always know exactly what you're paying.

Question 4

Do you provide POS equipment?

Accepted Answer

Yes! We offer EMV-compliant terminals, mobile readers, and complete POS bundles. Eligible merchants may qualify for our free equipment program.

Question 5

Can I accept payments online and in-person?

Accepted Answer

Absolutely. SalenPay provides omnichannel solutions that let you accept payments across all channels — online, in-store, mobile, and over the phone — all managed from a single dashboard.

Question 6

How do I integrate with my existing systems?

Accepted Answer

We offer developer-friendly APIs, pre-built integrations with popular platforms like Shopify and WooCommerce, and dedicated support to help you get connected quickly.

Question 7

Is my business data secure with SalenPay?

Accepted Answer

Absolutely. We maintain PCI-DSS compliance, use advanced encryption and tokenization, and monitor transactions in real-time to protect against fraud and data breaches.

Question 8

What kind of customer support do you provide?

Accepted Answer

Our U.S.-based support team is available 24/7 via phone, email, and live chat. We also assign dedicated account managers to qualifying merchants.

Question 9

Do you support high-risk businesses?

Accepted Answer

Yes, we specialize in providing payment solutions for high-risk industries including e-commerce, travel, CBD, and more. We offer tailored fraud prevention, chargeback management, and compliance tools.

Question 10

Are there any setup fees?

Accepted Answer

No. Setup is completely free with no hidden costs. You can start processing payments immediately once approved.

Question 11

How quickly are funds deposited?

Accepted Answer

Standard funding is next business day. Same-day funding is available for qualifying merchants at no additional cost.

Answers to the Questions You Didn't Know You Had

Getting Started

Equipment & Integration

Security & Support

Fees & Funding

Talk to sales

Read the docs

Legal & Compliance