FAQ
Answers to the questions you didn't know you had
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Getting Started
Most merchants are approved within 24 to 48 hours. Once you submit your application, our underwriting team reviews it quickly and reaches out if anything else is needed.
We support businesses of every size and across nearly every industry — retail, e-commerce, restaurants, healthcare, professional services, nonprofits, B2B, and high-risk verticals that traditional processors often turn away.
We use interchange-plus pricing, which separates the card networks' fees from our transparent markup so you always know exactly what you're paying and why.
Equipment & Integration
Yes. We offer modern, EMV-compliant terminals and POS systems — including a free equipment program for eligible merchants.
Absolutely. SalenPay supports in-person, online, mobile, and over-the-phone payments — all managed from a single account and dashboard.
Our payment gateway offers a RESTful API, hosted checkout pages, and plugins for platforms like Shopify and WooCommerce, so you can connect SalenPay to your existing website, app, or software.
Security & Support
Yes. We're PCI-DSS compliant and protect every transaction with encryption, tokenization, and continuous fraud monitoring.
You get 24/7 U.S.-based support from a dedicated team that understands payments and your business — by phone, email, and through your dashboard.
Yes. We specialize in high-risk industries with multiple acquiring banks, dedicated fraud protection, and compliance tools to keep your processing stable.
Fees & Funding
No. We provide free setup for all our merchants — no setup fees and no hidden costs.
Next business day deposits are standard, and same-day funding is available for qualified merchants.
Still have questions?
Our U.S.-based team is happy to help — reach out and we'll get back to you fast.
